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User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
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Chapter 7 Troubleshooting
Administration
Feature Symptom Probable Cause Possible Solution
Administration >
Discover > Managed
Devices
Devices were
discovered but are
not displayed in the
GUI; for example,
in reports.
The devices have not
been moved to the
Managed state.
Select Administration >
Discover > Managed
Devices. Move the devices
from New or Unmanaged to
Managed. See Manage
Devices, page 5-13.
Administration >
Discover > Discover
There is a time
discrepancy in the
scheduled
discovery jobs.
The time is not set
correctly on the WLSE.
Using CLI commands, reset
the time to Universal
Coordinated Time (UTC) as
follows:
1. Enter services stop to
stop services.
2. Enter the clock
command to reset the
time.
3. Enter services start to
restart the services.
Administration >
User Admin >
Manage Users
Users are not
visible in the list of
users.
Only the user who
created a given user can
view that user’s name in
the list of users, although
the admin user can view
all users.
None. For more information,
see Managing Users,
page 5-62.