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User Guide for the CiscoWorks 1105 Wireless LAN Solution Engine
78-14092-01
Chapter 7 Troubleshooting
Reports
Feature Symptom Probable Cause Possible Solution
Reports After running a job,
the updated data
does not appear in a
report.
A full polling cycle has
not completed and the
new data has not been
entered in the database.
Verify that the polling cycle has
completed as follows:
1. Select Administration >
Appliance > Status > View
Log File.
2. Click jobvm.log.
3. Scroll through the log to
find the message: “Finished
Inventory” for your
particular job.
Reports >
Scheduled Email
Jobs
Email fails to
arrive at its
destination.
The SMTP server is not
configured properly.
Configure the SMTP server
using the mailroute command.
For information on the mailroute
command, select Help > View
PDF, then, click Command
Reference in the table of
contents.
There is a time
discrepancy in the
scheduled email
jobs.
The time is not set
correctly on the WLSE.
Using CLI commands, reset the
time to Universal Coordinated
Time (UTC) as follows:
1. Enter services stop to stop
services.
2. Enter the clock command to
reset the time.
3. Enter services start to
restart the services.