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Reference Manual
00809-0100-4444, Rev AC
Section 1: Introduction
January 2015
Introduction
1.3 Technical support
Email addresses:
Worldwide: flow.support@emerson.com
Asia-Pacific: APflow.support@emerson.com
Middle East and Africa: FlowTechnicalSupport@emerson.com
1.4 Service
To expedite the return process outside the United States, contact the nearest Rosemount repre-
sentative.
Within the United States and Canada, call the North American Response Center using the
800-654-RSMT (7768) toll-free number. The Response Center, available 24 hours a day, will
assist you with any needed information or materials.
The center will ask for product, model, and serial numbers and will provide a Return Material
Authorization (RMA) number. The center will also ask for the name of the process material to
which the product was last exposed.
Mishandling products exposed to a hazardous substance may result in death or serious injury. If
the product being returned was exposed to a hazardous substance as defined by OSHA, a copy
of the required Material Safety Data Sheet (MSDS) for each hazardous substance identified must
be included with the returned goods.
The North American Response Center will detail the additional information and procedures
necessary to return goods exposed to hazardous substances.
North and South America Europe and Middle East Asia Pacific
United States 800-522-6277 U.K. 0870 240 1978 Australia 800 158 727
Canada +1 303-527-5200 The Netherlands +31 (0) 318 495 555 New Zealand 099 128 804
Mexico +41 (0) 41 7686 111 France 0800 917 901 India 800 440 1468
Argentina +54 11 4837 7000 Germany 0800 182 5347 Pakistan 888 550 2682
Brazil +55 15 3238 3677 Italy 8008 77334 China +86 21 2892 9000
Venezuela +58 26 1731 3446 Central & Eastern +41 (0) 41 7686 111 Japan +81 3 5769 6803
Russia/CIS +7 495 981 9811 South Korea +82 2 3438 4600
Egypt 0800 000 0015 Singapore +65 6 777 8211
Oman 800 70101 Thailand 001 800 441 6426
Qatar 431 0044 Malaysia 800 814 008
Kuwait 663 299 01
South Africa 800 991 390
Saudi Arabia 800 844 9564
UAE 800 0444 0684