Polycom RealPresence Resource Manager System Operations Guide Creating Scheduled Software Updates for
186 Polycom, Inc.
8 Repeat steps 2 through 7 for the each endpoint or set of endpoints to be
updated. You may include all of the serial numbers for all of the different
endpoint types in the same
.txt
file.
9 Click Close.
The Software Updates list reappears.
Download the Required Software Package
To download the software package required for Polycom endpoints
1 On your local system, create a directory to which to save the software
package (if one does not already exist).
2 For Polycom endpoints, open a web browser and go to
http://support.polycom.com.
3 In the Downloads section, select the Product and Category for the
required software package.
4 Select the software package and save it to the directory created in step 1.
5 Repeat these steps for each endpoint type to be updated. Note that the
software package may contain the software for different models of the
same endpoint type.
To download the software package required for a third-party endpoint
1 On your local system, create a directory to which to save the software
package (if one does not already exist).
2 For third-party endpoints, follow the company’s recommended
procedure for downloading a software package. Save it to the directory
created in step 1.
Request Update Activation Keys
To request upgrade activation keys for a single Polycom product
1 Go to
http://support.polycom.com
.
2 Log in or Register for An Account.
3 Select Product Activation.
4 In the Software Upgrade Key Code section, click Retrieve Software
KeyCode.
5 Enter the serial number of the endpoint to be updated into the Serial
Number field of the Single Upgrade Key Code section.
