Polycom RealPresence Resource Manager System Operations Guide Software Update Considerations for
184 Polycom, Inc.
Software Update Considerations for Multi-Tenancy
Within a multi-tenancy environment, area administrators are not allowed to
create software updates or set up maintenance windows for dynamic software
updates. However, they are allowed to schedule software updates that have
already been uploaded by a user with the administrator role.
Software update images are also not area-aware, which means that users with
area administrator roles see all software updates on the system, not just those
for their area. As a best practice, the system administrator should either name
the software update appropriately or add information to the description field
of the update so that area administrators know which updates to use for their
area.
Creating Scheduled Software Updates for Endpoints
To implement scheduled software updates, you must first create respective
software updates for your endpoints.
Only users with the administrator role can create software updates.
You must create scheduled software updates using the Admin > Scheduled
Software Update menu.
To create a software update, perform this series of tasks.
1 “List the Serial Numbers for the Endpoints to be Updated” on page 184.
2 “Download the Required Software Package” on page 186.
3 “Request Update Activation Keys” on page 186.
4 “Upload the Software Update” on page 187.
List the Serial Numbers for the Endpoints to be Updated
To list the serial numbers for the endpoints to be updated
1 Go to Admin > Software Updates > Scheduled Software Updates.
2 Select the endpoint type for which to get serial numbers.
— If getting serial numbers for a scheduled update, select the
appropriate Endpoint Type and Endpoint Model combination for the
endpoint to update. You can select more than one Endpoint.
— If getting serial numbers for a dynamic software update, click the
appropriate tab for the endpoint.
