Software Update Details Endpoint Device Details
Polycom, Inc. 153
Software Update Details
The Software Update Details information in the Device Details section
includes the following fields.
Log Message A read-only text box that contains messages related to
the device provisioning status
Field Description
Field Description
Software Update
Status
The device’s software update status. Possible values
include:
• Clear. A software update has not been done.
• Pending. A software update has been scheduled and
is pending. The device may be offline or in a call.
• In Progress. The software update is in progress.
• Success. A software update has completed
successfully.
• Failed. A software update could not be performed.
Scheduled The date and time, in the default format of
yyyy-mm-dd
hh:mm
, when the device software is scheduled to be
updated.
This field is blank if the device is not scheduled for
provisioning.
Last Attempt
Date/Time
The date and time, in the default format of
yyyy-mm-dd
hh:mm:ss
, of the last software update message
exchanged with the device.
Failure Reason A text description of the reason the software update
failed. Causes for failure may include:
• The software update file location does not exist.
• A password for the device is set in the video endpoint
system, and you must enter it in Resource Manager.
• A network error has occurred.
• The update has timed out.
• An internal error occurred on the device, and you must
reboot it.
• A profile has not been configured.
• An endpoint is offline.
• An incorrect activation key is in the key file.
• An unknown error has occurred. Reboot the device
