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‘To
file a claim,
you
will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and
a
statement
of
the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but
you
may contact
the
BBB
at any time. The
BBB
will
attempt to resolve
the
complaint serving as an intermediary between
you
and Chevrolet.
If
this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you
accept the decision, GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from the time
you file a claim until a decision is made.
Some state laws may require you
to
use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the BBB at
1-800-955-5
100 or the Chevrolet
Customer Assistance Center at 1-800-222-1
020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury
or
death,
you
should immediately inform the National
Highway Traffic
Safety
Administration (NHTSA),
in
addition
to
notifying
General Motors.
If NHTSA receives similar complaints,
it
may open an investigation, and if
it finds that
a
safety defect exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between
you,
your dealer, or General Motors.
To contact NHTSA,
you
may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in
the
Washington,
D.C.
area) or write
to:
NHTSA,
U.S.
Department of Transportation
Washington, D.C. 20590
You
can also obtain other information about motor vehicle safety from the
Hotline.
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