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Customer Assistance
for
the Hearing
or
Speech lmpaired (TDD)
To assist customers who
have
hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or
a
conventional teletypewriter (TTY) can
communicate
with
Chevrolet by dialing:
1
-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM
Participation in
BBB
AUTO
LINE
-
Alternative Dispute Resolution Program*
*This program may not be available
in
all states, depending on state
law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right
to
change eligibility limitations
and/or to discontinue
its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure
you are completely satisfied
with
your new vehicle. Our experience has
shown that,
if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in
this section is very successful.
There
may
be instances where an impartial third-party can assist
in
arriving
at
a
solution to a disagreement regarding vehicle repairs or interpretation of
the New Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO
LINE.
BBB AUTO
LINE
is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge
to
customers who currently own or lease a GM vehicle.
If
you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number, or write
them
at
the following address:
BBB AUTO
LINE
Council
of
Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington,
VA
22203
Telephone: 1-800-955-5
100
8-3