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STEP
TWO
-
If after contacting a member of dealership management,
it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center
by
calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800-496-9993 (Spanish). In the
U.S.
Virgin Islands, call
1-800-496-9994. In other overseas locations, contact
GM
North American
Export Sales
in
Canada by calling 1-905-644-41 12.
For prompt assistance, please have the following information available
to
give
the
Customer Assistance Representative:
Your name, address, home and business telephone numbers
0
Vehicle Identification Number (This
is
available from the vehicle
registration or title, or the plate at
the
left top
of
the instrument panel
and visible through the windshield.)
Dealership name and location
0
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call the toll free number listed previously in order to
give your inquiry prompt attention. However,
if
you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0.
Box
7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses
of
Canadian and GM Overseas offices.
When contacting Chevrolet, please remember that
your
concern
will
likely
be resolved in the dealership, using the dealership’s facilities, equipment
and personnel. That is why we suggest you follow Step One first
if
you have
a concern.
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