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Customer Assistance Information
Section
Here you will find out how to contact Chevrolet
if
you need assistance. This
section also tells you
how
to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction Procedure.
Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer
Satisfaction
Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern
with
the sales transaction or the operation
of
your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur.
If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE
-
Discuss your concern with a member of dealership
management. Normally, concerns can be quickly resolved
at
that
level.
If
the matter has already been reviewed
with
the Sales, Service,
or
Parts
Manager, contact the owner of the dealership or the General Manager.
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