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16 SMART-MR10/15 User Manual Rev 5
Warranty
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NovAtel Inc. warrants that its products are free from defects in materials and workmanship, subject to
the conditions set forth below, for the following periods of time, from the date of sale:
SMART-MR10 and SMART-MR15 One (1) Year
Antenna One (1) Year
Cables and Accessories Ninety (90) Days
Computer Discs Ninety (90) Days
Software Warranty One (1) Year
Date of sale shall mean the date of the invoice to the original customer for the product. NovAtel’s
responsibility respecting this warranty is solely to product replacement or product repair at an
authorized NovAtel location, or in the case of software, provision of a software revision for
implementation by the customer.
Determination of replacement or repair will be made by NovAtel personnel or by technical personnel
expressly authorized by NovAtel for this purpose.
There are no user serviceable parts in the NovAtel receiver and no maintenance is required. When the
status code indicates that a unit is faulty, replace with another unit and return the faulty unit to
NovAtel Inc.
When Customer Support confirms the faulty equipment needs to be returned, you will be referred to
the repair group where you will be given an RMA number and be advised of proper shipping
procedures to return any defective product.
THE FOREGOING WARRANTIES DO NOT EXTEND TO (I) NONCONFORMITIES, DEFECTS OR ERRORS
IN THE PRODUCTS DUE TO ACCIDENT, ABUSE, MISUSE OR NEGLIGENT USE OF THE PRODUCTS OR
USE IN OTHER THAN A NORMAL AND CUSTOMARY MANNER, ENVIRONMENTAL CONDITIONS NOT
CONFORMING TO NOVATEL’S SPECIFICATIONS, OR FAILURE TO FOLLOW PRESCRIBED INSTALLA-
TION, OPERATING AND MAINTENANCE PROCEDURES, (II) DEFECTS, ERRORS OR NONCONFORMI-
TIES IN THE PRODUCTS DUE TO MODIFICATIONS, ALTERATIONS, ADDITIONS OR CHANGES NOT
MADE IN ACCORDANCE WITH NOVATEL’S SPECIFICATIONS OR AUTHORIZED BY NOVATEL, (III) NOR-
MAL WEAR AND TEAR, (IV) DAMAGE CAUSED BY FORCE OF NATURE OR ACT OF ANY THIRD PER-
SON, (V) SHIPPING DAMAGE; OR (VI) SERVICE OR REPAIR OF PRODUCT BY THE DEALER WITHOUT
PRIOR WRITTEN CONSENT FROM NOVATEL. IN ADDITION, THE FOREGOING WARRANTIES SHALL
NOT APPLY TO PRODUCTS DESIGNATED BY NOVATEL AS BETA SITE TEST SAMPLES, EXPERIMENTAL,
DEVELOPMENTAL, PREPRODUCTION, SAMPLE, INCOMPLETE OR OUT OF SPECIFICATION PROD-
UCTS OR TO RETURNED PRODUCTS IF THE ORIGINAL IDENTIFICATION MARKS HAVE BEEN
REMOVED OR ALTERED. THE WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ALL OTHER WAR-
RANTIES, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE EXCLUDED. NOVATEL SHALL
NOT BE LIABLE FOR ANY LOSS, DAMAGE, EXPENSE, OR INJURY ARISING DIRECTLY OR INDIRECTLY
OUT OF THE PURCHASE, INSTALLATION, OPERATION, USE OR LICENSING OR PRODUCTS OR SER-
VICES. IN NO EVENT SHALL NOVATEL BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSE-
QUENTIAL DAMAGES OF ANY KIND OR NATURE DUE TO ANY CAUSE.
Before shipping any material to NovAtel or Dealer, please contact Customer Support. You can
e-mail support@novatel.com
or visit our website at www.novatel.com and log in through Sup-
port | Helpdesk & Solutions | E-Service.