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special tools, and the latest information to ensure your
vehicle is fixed correctly and in a timely manner.
This is why you should always talk to your authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
If your authorized dealership is unable to resolve the
concern, you may contact the Manufacturer’s Cus-
Any communication to the Manufacturer’s Customer
Center should include the following information:
Owner’s name and address
Owner’s telephone number (home and office)
Authorized dealership name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico: (915) 729–1248 or 729–1240
Outside Mexico: (525) 729–1248 or 729–1240
462 IF YOU NEED CONSUMER ASSISTANCE