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Chapter 15: Troubleshooting RayTech 147
Problem: Your PC slows to a halt or locks up completely
Possible cause Solution
Instruments incorrectly set up. Set up your instruments again, or use the Raycleanup utility to ‘Remove.ini
files’ - have your license key ready to hand so that you can re-enter it.
Contact Raymarine Technical Support for further help.
Problem with USB-serial adapter. Refer to adapter recommendations given in Raytech system requirements
on www.raymarine.com, or try updating the adapter drivers from the Manu-
facturers website.
Problem with serial port. Refer to adapter recommendations given in Raytech system requirements
on www.raymarine.com, or try updating the adapter drivers from the Manu-
facturers web site.
Problem with hsb
2
. See table for Problem: No chart, radar or sonar available over hsb
2
network
above.
Problem: C-Map charts are not visible
Possible cause Solution
Problem with hsb
2
(for charts repeated from an hsb
2
chart plotter) See table for Problem: No chart, radar or sonar available over hsb
2
network
above
One or more chart layers are hiding vector charts Turn off the Raster chart layer, or make it transparent, with the raster icon
in the Charting Toolbar.
148 RayTech RNS V6.0- Users Guide
These problems, possible causes and solutions are by no means exhaustive. If you have any other problems contact Raymarine Technical Support.
C-Map USB-C-card reader drivers wrong (If using a C-Map USB-C-card
reader).
Use the drivers from Raymarine web site or RayTech V6.0 CD-ROM.
C-Map license code incorrect (If using NT+/PC charts from CD-ROM). Updating your PC hardware or software can invalidate your chart keys.
Contact C-Map for more information.
C-Map NT+/PC Selector installed prior to running RayTech software. Uninstall C-Map NT+/PC Selector. Delete C-Map registry keys from registry
HKEY-CURRENT-USER/Software.
Run RayTech. Exit RayTech.
Install C-Map NT+/PC Selector. Register C-Map NT+/PC license keys.
Run RayTech.
You are using a parallel-port version of the C-Map chart reader. RayTech V4.x and above do not support the parallel-port C-Map card
reader., You need to use the USB C-Map C-Card reader.
You are using a dongle. RayTech does not support dongled charts. It is recommended that you use a
node locked C-Map NT+/PC license or use a USB-chart reader instead.
Problem: C-Map charts are not visible
Possible cause Solution