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Chapter 15: Troubleshooting RayTech 145
Incorrectly installed hsb
2
interface drivers.
Install the driver from your RayTech V6.0 CD-ROM or download and install
the latest drivers from www.raymarine.com.
Windows has failed to correctly initialize the RayTech hsb
2
PCMCIA card.
Exit RayTech and use the Unplug/Remove Hardware icon on the Windows
toolbar, stop the card, then remove and re-insert it. This should force
Windows to re-detect and configure the device.
Problem: No chart, radar or sonar available over hsb
2
network
Possible cause Solution
Problem: Windows crashes (blue screen error)
Possible cause Solution
Faulty USB-serial adapter driver software Refer to adapter recommendations given in Raytech system requirements
on www.raymarine.com, or try updating the adapter drivers from the Manu-
facturers website.
Faulty graphics driver software Update your graphics driver from the PC Manufacturers web site (for a
laptop) or graphics card Manufacturers web site (for a desktop), or set
RayTech to use Microsoft’s OpenGL from within RayTech Performance
Settings.
If you require further help in troubleshooting blue screen errors contact your
PC Manufacturer.
146 RayTech RNS V6.0- Users Guide
Problem: RayTech crashes (Windows continues to work)
Possible cause Solution
Faulty USB-serial adapter driver software Refer to adapter recommendations given in Raytech system requirements
on www.raymarine.com, or try updating the adapter drivers from the Manu-
facturers website.
Faulty graphics driver software Update your graphics driver from the Manufacturers web site, or set
RayTech to use Microsoft’s OpenGL from within RayTech Performance
Settings.
hsb
2
problem See table for Problem: No chart, radar or sonar available over hsb
2
network
above.
Graphics hardware has a problem running RayTech at the PC’s current color
depth
Try switching from 24/32 bit (16 million colors) to 16-bit (65,000 colors).
Problem with RayTech configuration or display settings, or the chart library. To reset to defaults, run Raycleanup utility, by holding down ctrl as RayTech
opens. Tick in turn:
‘Clean toolbars and menus’ - this resets the layout and display to defaults.
‘Remove .ini files’ - this removes instruments and configuration: have your
license key to hand so you can re-enter it
Click clean up and try RayTech between each of the above.
Contact Raymarine Technical Support for further help.
RayTech crashes or will not run properly. Has RayTech been installed over the top of an earlier version of RayTech
software?
Remove any RayTech programs using the Add/Remove Programs utility and
remove the file called ‘c:\windows\Raytech .ini’.
Re-install RayTech.