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Destination addresses will download in
the same order they were sent. If you have
multiple Mercedes-Benz vehicles equipped
with Tele Aid and active accounts, each
destination address sent will be retrievable
by all vehicles associated with the e-mail
address you specified for your Tele Aid
account.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
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Contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
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Then return to your vehicle at the time
arranged with the Response Center and
pull the trunk lid handle for a minimum of
20 seconds until the indicator lamp in the
SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
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The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Response
Center specialist will attempt to establish
voice contact with the vehicle occupants.
If the trunk lid handle was pulled for more
than 20 seconds before door unlock
authorization was received by the
Response Center, you must wait
15 minutes before pulling the trunk lid
handle again.
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Response Center.
The vehicle can be remotely locked within
4 days after the ignition has been switched
off.
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Contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
When you are inside your vehicle the next
time and switch on the ignition, the message
Tele Aid Doors Locked Remotely will
appear on the multifunction display.
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The remote door lock feature is available
if the relevant telephone network is
available and data connection is possible.
Automatic Maintenance Call
The CL-Class is equipped with a feature that
considerably enhances vehicle care. Just
prior to reaching a vehicle maintenance
milestone, Tele Aid transmits important
vehicle maintenance information that alerts
your authorized Mercedes-Benz Center of
required service. This is automatic and does
not require driver intervention. This feature
allows your preferred Mercedes-Benz Center
to significantly improve the process of
arranging your service appointment and
ensures that your vehicle receives the best
possible care.
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The Automatic Maintenance Call feature
is available if the relevant telephone
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