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Tele Aid
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press the ¡ button
to perform the acquaintance call. Failure to
complete either of these steps may result
in a system that is not activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
R
it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time.
R
vehicle battery power is available.
R
the relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
i
Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R
Automatic and manual emergency
R
Roadside Assistance
R
Information
The Tele Aid system is operational providing
that the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid
system utilizes the cellular network for
communication and the GPS (Global
Positioning System) satellites for vehicle
location. If either of these signals are
unavailable, the Tele Aid system may not
function and if this occurs, assistance must
be summoned by other means.
To adjust the speaker volume during a Tele
Aid call do the following:
X
Press button æ or ç on the
multifunction steering wheel.
or
X
Use the COMAND volume
thumbwheel , on the lower part of the
front center console (Y page 88).
System self-test
The system performs a self-test after you
have switched on the ignition.
G
Warning!
If the indicator lamps in the SOS button, in
the Roadside Assistance button p and/
or in the Information button ¡ do not
come on during the system self-test, or if
any of these indicators remain illuminated
constantly in red and/or the message Tele
Aid Not Activated or Tele Aid
Inoperative is displayed in the
multifunction display after the system self-
Controls in detail
Z