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The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
The following is only available in the USA:
Sign and Drive services: Services such as a
jump start, a few gallons of fuel or the
replacement of a flat tire with the vehicle
spare tire are obtainable at no charge.
i
If the indicator lamp in the Roadside
Assistance button p is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system could
not initiate a Roadside Assistance call (e.g.
the relevant cellular phone network is not
available). The message Call Failed
appears in the multifunction display. Call
could not be connected! appears in the
COMAND display. Confirm the message
pressing n (Y page 81).
X
Terminating calls: Press button t on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the telephone keypad.
Information button
X
Open the storage compartment
(Y page 399).
1
Information button ¡
X
Press and hold Information button ¡ for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in the
Information button ¡ will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display. Information Call
Activated appears in the COMAND
display. The audio system or the COMAND
system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. Information Call
Activated appears in the COMAND display.
The Tele Aid system will transmit data
generating the vehicle identification number,
model, color and location (subject to
availability of cellular and GPS signals).
i
The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the N
shortcut button. Spoken commands are
not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
Controls in detail