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406
test, a malfunction in the system has been
detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In case of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Response Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Canada) as
soon as possible.
Emergency calls
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press the ¡ button
to perform the acquaintance call. Failure to
complete either of these steps may result
in a system that is not activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags deploy.
An emergency call can also be initiated
manually (Y page 407).
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display.
Emergency Call Activated appears in the
COMAND display and the audio system is
muted. When the connection is established,
the message Call Connected appears in the
multifunction display. Emergency Call
Activated appears in the COMAND display.
All information relevant to the emergency,
such as the location of the vehicle
(determined by the GPS satellite location
system), vehicle model, identification number
and color are generated.
i
During the emergency call message
Emergency Call Activated is displayed,
operation from audio system or COMAND
system is not possible. The climate control
can be still adjusted using the switches on
the climate control panel.
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. The
Response Center will attempt to determine
more precisely the nature of the emergency
provided they can speak to an occupant of
the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle
immediately.
G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the
relevant cellular phone network is not
available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
i
During the emergency call the telephone
is switched off automatically and must be
switched back on to make a call.
i
The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
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