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Troubleshooting
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the
software, not the server hardware. Faulty equipment is unlikely, especially if other
software runs correctly.
Check the following:
Make sure the system meets the minimum hardware requirements for the software.
See the software documentation.
Make sure the software is properly installed and configured for the system. See the
software documentation.
Use only an authorized copy. Unauthorized copies often do not work.
If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different
diskette.
Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service representative.
Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running correctly
sometimes indicate equipment failure. However, they can also be caused by file corruption
or changes to the software configuration.
Check the following:
If you are running the software from a diskette, CD-ROM or DVD-ROM, try a different
diskette.
Uninstall and reinstall the software. Make sure all necessary files are installed.
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if
keyboard input is incorrect), a marginal power supply, or other random component
failures.
If you suspect that a transient voltage spike, power outage, or brownout might have
occurred, reload the software and try running it again. Symptoms of voltage spikes
include a flickering video display, unexpected system reboots, and the system not
responding to user commands.
NOTE
Random errors in data files: If you are getting random errors in
your data files, they may be getting corrupted by voltage spikes on
your power line. If you are experiencing any of the above symptoms
that might indicate voltage spikes on the power line, you may want to
install a surge suppressor between the power outlet and the system
power cord.
Intel
®
Carrier Grade Server TIGI2U User Guide
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