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7-4 Emergency and assistance
JJM 18 05 16/00 Last amend: November 1999 – NAS
Operation of the system
Note: The ignition must be turned
on (position ‘l’ or ‘ll’).
The system is operated from the controls
on the navigation front panel, see section
1. While in use, a sequence of messages
is displayed on the LCD screen,
see
On-screen messages
on page 7-5.
Accessing the system
To access the service, press the
Information button. The Assist menu is
displayed.
Note: If an Assist call is initiated and
the operator cannot establish voice
communication, police assistance
will be despatched to the vehicle.
Emergency calls
The procedure for obtaining emergency
assistance is as follows.
With the Assist menu displayed, press
the Information button or the F1
Function button. (You can also press the
Enter button with the Emergency option
selected on the menu.) The screen shows
‘SOS REQUEST’ and the red lamp in the
Information button starts to flash. A call
to the response center is automatically
sent using the Jaguar in-car telephone.
Data message
When contact with the response center
is established, an electronic data
message is transmitted to the response
center's central computer. This data
message will include:
• Type of alarm (emergency or airbag).
• Vehicle identification number (VIN).
• Latitude and longitude coordinates.
• Last recorded speed and direction of
the vehicle.
• Time tag identifying when last
position was taken.
Operator contact
After the data transmission has been
completed, voice contact with an
operator is established. The operator has
the details of the vehicle available,
including its present location.
The operator verbally obtains details of
the emergency and, if necessary,
establishes a three-way phone call with
Jaguar Roadside Assistance, local 911, or
other emergency service. The
appropriate assistance will then be
dispatched to the vehicle location.
Terminating assistance calls
When the operator is satisfied that the
situation has been dealt with, the call
will be terminated and the red lamp in
the Information button will extinguish.
Normally, only the response center can
terminate an assistance call. (For
exceptions, see
Automatic redial
on
page 7-5.)