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7-2 Emergency and assistance
JJM 18 05 16/00 Last amend: November 1999 – NAS
Getting started
Certain important features of the system
are described below. For full operating
information, see
Operation of the
system
on page 7-4.
Limitations of the system
!
WARNING:
It is important that the operation of
the system is properly understood
before attempting to use it. Read this
section of the handbook fully and
note the following summary of
limitations.
• The in-car telephone handset must
be installed and working correctly.
• The system is powered by the vehicle
battery and will not operate if the
battery is discharged or
disconnected.
• The system will only operate in areas
with cellular phone coverage and
when connection to the network is
established. This can be affected by
adverse weather conditions,
geographical features or tall
buildings.
• The system is not compatible with
certain cellular phone features. See
Cellular phone PIN code
and
Cellular phone restrictions.
• A roaming airtime agreement is
required so that the system can be
used in all areas.
• Loss of contact with the GPS satellite
system could result in an inaccurate
vehicle position being sent to the
response center.
• If the vehicle is involved in an
accident, components could be
damaged rendering the system
inoperative.
Making an emergency call
The procedure for obtaining emergency
assistance is as follows.
• Press the Information button on the
navigation front panel to display the
Assist menu.
• Press the Information button a
second time (or press the F1 function
button). The navigation screen shows
‘SOS REQUEST’.
A call to the response center is
automatically sent using the Jaguar in-car
telephone installation. After a brief
delay, voice contact with an operator is
established. The operator will have the
details of the vehicle available, including
its present location.
The operator verbally obtains details of
the emergency and, if necessary,
establishes a three-way phone call with
Jaguar Roadside Assistance, local 911, or
other emergency service. The
appropriate assistance will then be
dispatched to the vehicle location.
When the operator is satisfied that the
situation has been dealt with, the call
will be terminated.
Note: For full information, see
Operation of the system on page 7-4.
Calling the response center
To register a new system, or to obtain
information about Jaguar Assist, contact
the response center directly by phone
(not via Assist). The number is
1-800-756-9234.