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Troubleshooting
To view frequently asked questions about your device,
visit the product support pages at www.nseries.com/
support .
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or PUK
code, or if you have not received such a code, contact your
network service provider.
For information about passwords, contact your access
point provider, for example, a commercial internet service
provider (ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the menu key. To close an application,
scroll to it, and press C .
Pressing C does not close Music player. To close music
player, select it from the list, and Options > Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
Q: Why do missing, discoloured, or bright dots appear
on the screen every time I turn on my device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or off.
This is normal, not a fault.
Q: Why can't my device establish a GPS connection?
A: Find more information about GPS, GPS receiver, satellite
signals, and location information in this user guide.
Q: Why can’t I find my friend’s device while using
Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
also that the distance between the two devices is not over
10 metres (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can
end the connection from the other device or deactivate
Bluetooth connectivity in your device. Select Menu >
Tools > Connectivity > Bluetooth and Bluetooth >
Off.
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Troubleshooting