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6 iQue
®
3000 Operating Instructions
INTRODUCTION > RESETTING YOUR IQUE
Resetting Your iQue
You may need to perform a reset if your handheld no longer responds to stylus taps or button presses. A soft reset allows your
handheld to get a fresh start, similar to rebooting a PC. All records and entries are retained after a soft reset.
To perform a soft reset:
Use the stylus to press and release the Reset button inside the hole on the back of the handheld.
Reset Button
A hard reset erases all records and entries stored in your handheld. Never perform a hard reset unless a soft reset does not correct
your problem. When you perform your next HotSync
®
operation, you can restore any data that you previously synchronized to your
computer.
To perform a hard reset:
1. Press the Reset button as described above.
2. Immediately after you release the Reset button, press and hold the Power button until you see the Palm Powered
™
logo. Then release
the Power button.
3. When a message appears on the screen warning that all data stored on the handheld is about to be erased, do one of the following:
• Complete the hard reset by pressing the upper half of the scroll button on the front of the handheld. The Digitizer screen appears.
• Press any other button to perform a soft reset.
NOTE: When you perform a hard reset, the current date and time are retained. Formats, preferences, and other settings
are restored to their factory default settings.