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Manuel de l’utilisateur 157
1-Year End-User Manufacturer
Guarantee (Latin America and the
Caribbean Only)
Guarantee
Dell Computer Corporation ("Dell") warrants to the end user in accordance
with the following provisions that its branded hardware products, purchased
by the end user from a Dell company or an authorized Dell distributor in Latin
America or the Caribbean, will be free from defects in materials,
workmanship, and design affecting normal use, for a period of 1 year from
the original purchase date. Products for which proper claims are made will,
at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts
removed from repaired products. Dell uses new and reconditioned parts
made by various manufacturers in performing repairs and building
replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or
inadequate installation, use, or maintenance; actions or modifications by
unauthorized third parties or the end user; accidental or willful damage; or
normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the
Dell point of sale within the guarantee period. The end user must always
supply proof of purchase, indicating name and address of the seller, date of
purchase, model and serial number, name and address of the customer, and
details of symptoms and configuration at the time of malfunction, including
peripherals and software used. Otherwise, Dell may refuse the guarantee
claim. Upon diagnosis of a warranted defect, Dell will make arrangements
and pay for ground freight and insurance to and from Dell’s
repair/replacement Centre. The end user must ensure that the defective