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156 Manuel de l’utilisateur
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral
products (products for which Dell is listed as the manufacturer) such as
monitors, batteries, memory, docking stations, and projectors. To determine
which limited warranty applies to the product you purchased, see the Dell
packing slip or invoice and/or the product documentation that accompanied
your product. Descriptions of Dell's limited warranties are described in
preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals
products directly from a Dell company, you may return Dell Software and
Peripherals products that are in as-new condition to Dell up to 30 days from
the date on the packing slip or invoice for a refund of the product purchase
price if already paid. This refund will not include any shipping and handling
charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to
receive a Credit Return Authorization Number. You must ship the Dell
Software and Peripherals products back to Dell in their original
manufacturer's packaging (which must be in as-new condition), prepay
shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment.
To qualify for refund or replacement, returned products must be in as-new
condition, software products must be unopened, and all of the manuals,
floppy disk(s), CD(s), power cables, and other items included with a product
must be returned with it.