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Manuel de l’utilisateur 147
a valid credit card number at the time you request a replacement part, but we
will not charge you for the replacement part as long as you return the original
part to us within 30 days after we ship the replacement part to you. If we do
not receive the original part within 30 days, we will charge to your credit card
the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we
will ship the part freight collect. We will also include a prepaid shipping
container with each replacement part for your use in returning the replaced
part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). We are not
responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the
terms of the service agreement. Please refer to that contract for details on
how to obtain service.
If you purchased through us a service contract with one of our third-party
service providers, please refer to that contract for details on how to obtain
service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned
to Dell, some of which were never used by a customer. All parts and systems
are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.