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154 Manuel de l’utilisateur
How will you fix my product?
We use new and refurbished parts made by various manufacturers in
performing warranty repairs and in building replacement parts and systems.
Refurbished parts and systems are parts or systems that have been returned
to Dell, some of which were never used by a customer. All parts and systems
are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you
bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner
transfers ownership of the system and records the transfer with us. The
limited warranty on Dell-branded memory may not be transferred. You may
record your transfer by going to Dell’s website:
For Canada-purchased computers (in-country transfers) and to transfer from
one customer to another, go to
www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase), go
to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home
Consumer customers) or 1-800-326-9463 (Corporate Commercial or
Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell,
you may return them to Dell up to 30 days after you receive them for a refund
or credit of the product purchase price. If you are an end-user customer who
bought reconditioned or refurbished products from Dell, you may return them
to Dell within 14 days after the date on the packing slip or invoice for a refund
or credit of the product purchase price. In either case, the refund or credit
will not include any shipping and handling charges shown on your packing
slip or invoice and will be subject to a fifteen percent (15%) restocking fee,
unless otherwise prohibited by law. If you are an organization that bought the
products under a written agreement with Dell, the agreement may contain
different terms for the return of products than specified by this policy.