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Manuel de l’utilisateur 149
Dell's Software and Peripherals division by customers of our Small and
Medium Business divisions. Those products may be returned within twenty-
one (21) days from the date on the packing slip or invoice, but a fifteen
percent (15%) return fee will be deducted from any refund or credit. The Total
Satisfaction Return Policy and Software and Peripherals division return
policy are not available for Dell | EMC storage products, EMC branded
products, Unisys-branded products, PowerVault™, 160T tape libraries,
enterprise software, non-Dell branded enterprise products, software and/or
software licenses purchased under any type of volume purchase agreement
or any non-Dell customised hardware and/or software product(s).
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts —
All reconditioned or refurbished PowerEdge, PowerConnect, and
PowerVault products may be returned within thirty (30) days from the date on
the packing slip or invoice. All other reconditioned or refurbished Dell-
branded hardware products and parts may be returned within fourteen (14)
days of the date on the packing slip or invoice.
How to Return — To return products, e-mail or call Dell customer service to
receive a Credit Return Authorization Number within the return policy period
applicable to the product you want to return. You must obtain a Credit Return
Authorization Number in order to return the product. See "Contacting Dell" or
"Getting Help" in your customer documentation (or go to
www.dell.com/us/en/gen/contact.htm) to find the appropriate contact
information for obtaining customer assistance.
You must ship the products to Dell within five (5) days of the date that Dell
issues the Credit Return Authorization Number. You must also return the
products to Dell in their original packaging, in as-new condition along with
any media, documentation, and all other items that were included in the
original shipment, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment.
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary or personal information, removable media – such as floppy disks, CDs or PC
cards. We are not responsible for any of your confidential, proprietary or personal
information; lost of corrupted data; or damaged or lost removable media.