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146 Manuel de l’utilisateur
What will Dell do?
During the first year of the limited warranty: We will repair any Dell-
branded hardware products returned to us that prove to be defective in
materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number
for you to include with your return. You must return the products to us in their
original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We
will return the repaired or replacement products to you. We will pay to ship
the repaired or replaced products to you if you use an address in the United
States (excluding Puerto Rico and U.S. possessions and territories).
Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will
notify you and inform you of service alternatives that are available to you on
a fee basis.
NOTE: Before you ship the product(s) to us, make sure to back up the data on
the hard drive(s) and any other storage device(s) in the product(s). Remove any
confidential, proprietary, or personal information and removable media such as
floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary, or personal information; lost or corrupted data; or
damaged or lost removable media.
During the remaining years: For the remaining period of the limited
warranty, we will replace any defective part with new or refurbished parts, if
we agree that it needs to be replaced. When you contact us, we will require
Medium, Large, or Global Commercial
Customers, Healthcare Customers, and
Value-Added Resellers (VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers: :
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150