Section 6: Troubleshooting
SATO M10e Service Manual PN 9001113A Page 6-9
• If unable to print from DEC TCP/IP Services for VMS (UCX), ensure that a 2.0B or later
software version is used. Earlier versions will not function with SATO enhanced ethernet
adapters.
• If jobs are run in conjunction or do not eject from the printer, try setting the service (remote
printer) with EOT set to the appropriate printer reset string. This string is number 4(%-
12345X) for all newer HP printers.
• If the lines of a text file are staggered, ensure that the remote printer (rp) name of TEXT is
correctly specified in /etc/printcap file.
• If having difficulty printing long jobs, (over 1MB) add the line mx#) to the /etc/printcap file
entry.
• If using the raw TCP port and are experiencing intermittant queue stalling problems, ensure
that queuing is enabled on the service. Perform a SHOW SERVICE command from the
remote console to note if “Q” is listed in the OPT column for the desired service. If not, enable
the queuing with the command SET SERVICE and QUE ENA commands.
• If the wrong IP address is loaded, check the network for file servers that have DHCP, BOOTP,
or rarp enabled to ensure that htese file servers are not set up to load IP addresses into the
print server. Also ensure that the command SET IP BOOT 0 was not used to disable the TCP/
IP broadcasts. The command SET IP METHOD STATIC should be used. Unpredictable
results may occur otherwise.
• If having problems with queues locking up when the active print job is deleted, try setting the
IP timeout to one minute with the console command, SET IP TIMEOUT 1.
• If queuing problems are prevalent, it is recommended that the firmware be upgraded to a
V3.46 or later version.
NETWARE TROUBLESHOOTING
If cannot print from NetWare and have checked the hardware and network as described in the
previuos procedures, verify that the print server is attached to the server queue by going to
PCONSOLE, selecting PRINT QUEUE INFORMATION, and then CURRENTLY ATTACHED
SERVERS. If the SATO enhanced ehternet adapter does not appear in the list of attached
servers, check the following:
• If unable to create a print queue, ensure sufficient NetWare privileges. With NetWare 3.12
and earlier, it was required to be logged in as a SUPERVISOR (not someone with supervisor
privileges). If having problems creaing queues with NetWare 4.xx and later, try logging in as
ADMIN. Also ensure that XAdmin32 is not being attempted to run with the Microsoft NetWare
client. Novell 32 bit client must be used.
• If the login password has been changed, the password must also be changed in the SATO
enhanced ethernet adapter using the PCONSOLE Print Server Information Change
Password command.
