Section 6: Troubleshooting
SATO M10e Service Manual PN: 9001113A Page 6-2
TROUBLESHOOTING TABLE
Use the tables below to isolate problems based on their symptoms. Refer to their relative
procedures as applicable to correct the problem.
CARDCOPYFORMAT
XXXXXXXERROR
3 short Possible read/write error, card not installed, copy
domain unavailable, file too large.
R/WERROR 3 short Possible read/write error, a corrupted download file,
file too large.
MEMFULLERROR 3 short Memory capacity is exhausted.
IMAGE VOIDS
Poor label quality. Use thermal transfer compatable stock.
Poor ribbon quality. Use genuine SATO ribbons.
Ribbon not matched to label stock. Consult with media supplier.
Damaged electronics. Replace circuit board.
Damaged platen. Replace platen.
RIBBON WRINKLING
Poor head alignment. Adjust head balance, ribbon roller, and head alignment.
Poor ribbon tension. Adjust tension as required.
Worn platen. Replace as necessary.
Foreign material on head or platen. Clean as required.
Foriegn material no labels. Use high quality label stock.
Damaged print head. Replace print head as required.
LIGHT PRINT IMAGE
Poor label quality. Use thermal transfer compatible stock.
Poor ribbon quality. Use ginuine SATO ribbons.
Low print head energy/darkness. Adjust darkness control. Refer to Operators Manual.
Low print head pressure. Adjust head balance.
Ribbon not matched to label stock. Use Premier II ribbon with a “1C” thermal transfer ribbon stock
or equivalent for optimum results.
Foriegn material on print head. Clean print head and platen roller.
Poor head alignment. Align print head as required.
Excessive print speed. Reduce print speed setting.
SMEARED PRINT IMAGE
Poor label quality. Use high quality label stock.
ERROR LED LCD MESSAGE BEEP RESOLUTION GUIDE
