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device; check the message format selected with
SETUP. Also check the connection between the
receiver and the device, and be sure the device is on.
If supporting an autopilot, be sure that a route has
been set and activated.
How to Contact Customer Service
The list above should allow you to solve most of the operating problems
you are likely to encounter. Simply disconnecting the unit from power for
a moment may solve your problem. If this does not help, try clearing the
receiver's memory in the Setup Menu and reinitializing your receiver.
If you are unable to solve your operation problems, please call Magellan's
Customer Service at 909-394-5000. Representatives are available Monday
through Friday, from 8 A.M. to 5 P.M., Pacific Standard Time. Faxes can
be sent to Customer Service at 909-394-7050.
If necessary, you can also return your unit to Magellan for repair. (Please
call for assistance first.) If possible, please notify us before shipping the
unit by Parcel Post or UPS, and include with the unit a description of the
problem and your name and address. If your return shipping address is
different, please include it.
With all correspondence, please be sure to state the model of the receiver
you have and if calling, please be sure to have your unit with you.
Packages should be sent to:
Magellan Systems Corporation
960 Overland Court
San Dimas, CA 91773
Attn.: Warranty/Repair
Appendix