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6-4
VRC 6940 Product Reference Guide
Scanning Problems
Scanning may not work correctly if:
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the scanner has not been configured, or is configured incorrectly
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a contact wand scanner has been moved over the bar code too slowly, too quickly or
at an uneven speed
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a contact wand scanner has been moved diagonally across the bar code
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a bar code scanner was held at the wrong angle or distance from the bar code
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the scanner window is dirty or severely scratched
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labels are smudged
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labels are too dark, too light, or have poor color contrast
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labels have highly reflective surfaces or coatings
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labels are torn, folded, or wrinkled
For more information, consult the documentation for your scanner.
Terminal Stops Responding
This section describes what to do if a VRC 6940 terminal stops responding during a session.
1. Make Sure You are Within Range of an Access Point
If you have moved the terminal during use, make sure you are still within range of an Access
Point (AP). Move back to a previous working location or to a location closer to the AP to see
if it responds. See page 6-5 for information on checking Radio Connection status.
2. Force the Terminal into Suspend
If you are within range of an AP, and the terminal is not responding, force the terminal into
suspend and then restart it using the instructions below. To force the terminal into suspend
without resetting it, press and hold the ON/OFF key for 15 seconds.