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To request warranty service, you must contact OutBack Technical Services at (360) 435-6030 or support@
outbackpower.com within the e ective warranty period. If warranty service is required, OutBack will issue
a Return Material Authorization (RMA) number. A request for an RMA number requires all of the following
information:
1. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt con rming the
Product model number and serial number;
2. Description of the problem; and
3. Shipping address for the repaired or replacement equipment.
After receiving the RMA number, pack the Product(s) authorized for return, along with a copy of the original
purchase invoice and warranty certi cate, in the original Product shipping container(s) or packaging providing
equivalent protection and mark the outside clearly with the RMA number. The sender must prepay all shipping
charges, and insure the shipment, or accept the risk of loss or damage during shipment. OutBack is not
responsible for shipping damage caused by improperly packaged Products, the repairs this damage might
require, or the costs of these repairs. If, upon receipt of the Product, OutBack determines the Product is defective
and that the defect is covered under the terms of this Warranty, OutBack will then and only then ship a repaired
or replacement Product to the purchaser freight prepaid, non-expedited, using a carrier of OutBack’s choice
within the continental United States, where applicable.
Shipments to other locations will be made freight collect. The warranty period of any repaired or replacement
Product is twelve (12) months from the date of shipment from OutBack, or the remainder of the initial warranty
term, which ever is greater.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY APPLICABLE TO OUTBACK PRODUCTS. OUTBACK
EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES OF ITS PRODUCTS, INCLUDING BUT
NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
OUTBACK ALSO EXPRESSLY LIMITS ITS LIABILITY IN THE EVENT OF A PRODUCT DEFECT TO REPAIR OR
REPLACEMENT IN ACCORDANCE WITH THE TERMS OF THIS LIMITED WARRANTY AND EXCLUDES ALL LIABILITY
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR
PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST REVENUES OR PROFITS, EVEN IF IT IS MADE AWARE OF SUCH
POTENTIAL DAMAGES. SOME STATES (OR JURISDICTIONS) MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF
WARRANTIES OR DAMAGES, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
Revision.2008-02-26