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CALLING THE FACTORY FOR ASSISTANCE
When calling OutBack Power for product assistance, please have the following information
ready:
• MX60 serial number and software version (The software version can be viewed by pressing
the #1 soft key on the STATUS screen and then pressing a second time and holding the soft
key down.)
• The nominal PV array and battery voltage
• The PV array operating voltage and battery current and any STATUS screen operational mode
displays, such as B-MPPT, F-MPPT, Absorbing, or Float