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Initiating an emergency call manually
1
Cover
2
SOS button
X
Briefly press on cover 1 to open.
X
Press SOS button 2 briefly.
The indicator lamp in SOS button 2 will
flash until the emergency call is concluded.
X
Wait for a voice connection to the
Response Center.
X
Close cover 1 after the emergency call is
concluded.
G
Warning!
If you feel at any way in jeopardy when in
the vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location),
please do not wait for voice contact after
you have pressed the emergency button.
Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with
the vehicle occupants.
Roadside Assistance button
X
Open the storage compartment
(Y page 208).
X
Press and hold button p for longer than
2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in the Roadside Assistance
button p will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the audio system or the
COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
X
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
The following is only available in the USA:
Sign and Drive services: Services such as a
jump start, a few gallons of fuel or the
replacement of a flat tire with the vehicle
spare tire are obtainable at no charge.
i
If the indicator lamp in the Roadside
Assistance button p is flashing
continuously and there was no voice
Controls in detail