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Useful features
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Route guidance
A prompt appears for confirmation if route
guidance to the address is to be started.
X
Select Yes using button ( or &.
X
Press button C to confirm.
The system starts the route calculation and
subsequently the route guidance to the
defined address.
i
If you select No, you can save the address
in your address book.
i
The destination download feature is avail-
able if the relevant mobile phone network
is available and data connection is possi-
ble.
Remote door unlock
In case you have locked your vehicle uninten-
tionally (e.g. SmartKey inside vehicle), and
the reserve SmartKey is not available:
X
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
X
Then return to your vehicle at the time
arranged with the Response Center and
pull the trunk recessed handle for a mini-
mum of 20 seconds until the SOS button is
flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking fea-
ture.
i
The remote door unlock feature is availa-
ble if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting Call will appear in the mul-
tifunction display to indicate receipt of the
door unlock command.
Once the vehicle is unlocked, a Response
Center specialist will attempt to establish
voice contact with the vehicle occupants.
If the trunk recessed handle was pulled for
more than 20 seconds before door unlock
authorization was received by the
Response Center, you must wait
15 minutes before pulling the trunk
recessed handle again.
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
X
Report the incident to the police.
The police will issue a numbered incident
report.
X
Pass this number on to the Mercedes-Benz
Response Center along with your pass-
word.
The Response Center will then attempt to
covertly contact the vehicle’s Tele Aid sys-
tem. Once the vehicle is located, the
Response Center will contact the local law
enforcement and you. The vehicle’s loca-
tion will only be provided to law enforce-
ment.
i
If the anti-theft alarm or the tow-away
alarm stays on for more than 30 seconds,
a call to the Response Center is initiated
automatically by the Tele Aid system pro-
vided Tele Aid service was subscribed to
and properly activated, and that necessary
cellular service and GPS coverage are avail-
able. See “Anti-theft alarm sys-
tem” (Y page 63) and “Tow-away
alarm” (Y page 63).
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