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Useful features
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cation number, model, color and location
(subject to availability of cellular and GPS sig-
nals).
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The audio system or COMAND system
display indicates that a Tele Aid call is in
progress. While the call is connected you
can change to the navigation menu by
pressing the NAV button on the COMAND
system headunit. Spoken commands are
not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid sys-
tem, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
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If the indicator lamp in the Information
button ¡ is flashing continuously and
there was no voice connection to the
Response Center established, then the Tele
Aid system could not initiate an Information
call (e.g. the relevant cellular phone net-
work is not available). The message Call
Failed appears in the multifunction dis-
play.
X
Terminating calls: Press button t on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the audio system or the
COMAND system headunit.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center rep-
resentative. All other calls can be terminated
by pressing button t on the multifunction
steering wheel or the respective button for
ending a telephone call on the audio system
or the COMAND system headunit.
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When a Tele Aid call has been initiated,
the audio system or the COMAND system
audio is muted. The mobile phone is no lon-
ger connected to the headunit. If you must
use this phone, we recommend that you
use it only with the vehicle at a standstill in
a safe location.
Destination Download to the COMAND
system
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The components and operating principles
of the COMAND system can be found in the
separate COMAND operating instructions.
Destination Download allows you access to a
database of over 10,000,000 points of inter-
est (POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination the address can be downloaded,
or can be provided with points of interests
near your location.
The Response Center can transmit destina-
tion data to the COMAND system during the
connection with the Roadside Assistance or
Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs.
Controls in detail