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X
Select Start.
or
X
Select No if you wish to save the
downloaded destination address in the
From Memory destination list for future
use.
i
Destination addresses will download in
the same order they were sent. If you have
multiple Mercedes-Benz vehicles equipped
with Tele Aid and active accounts, each
destination address sent will be retrievable
by all vehicles associated with the e-mail
address you specified for your Tele Aid
account.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
X
Contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
X
Then return to your vehicle at the time
arranged with the Response Center and
pull the trunk/tailgate recessed handle for
a minimum of 20 seconds until the
indicator lamp in the SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
i
The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Call Connected will appear in the
multifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Response
Center specialist will attempt to establish
voice contact with the vehicle occupants.
If the trunk/tailgate recessed handle was
pulled for more than 20 seconds before
door unlock authorization was received by
the Response Center, you must wait
15 minutes before pulling the trunk/
tailgate recessed handle again.
Controls in detail