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Participation in
BBB
AUTO
LINE
-
Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in this
program.
Both Chevrolet and your Chevrolet dealer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if
a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third-party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of
the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you
may
contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
Telephone:
1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement
of
the nature of your complaint.
Eligibility is limited
by
vehicle age and mileage, and
other factors.
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