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Participation in
BBB
AUTO
LINE
--
Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Buick and your Buick dealer are committed
to making sure you are completely satisfied with
your new vehicle. Our experience has shown that,
if
a situation arises where you feel your concern
has not been adequately addressed, the Customer
Satisfaction Procedure described earlier in this
section is very successful.
There may be instances where an impartial third party
can assist in arriving at
a
solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To
assist in resolving these
disagreements, Buick voluntarily participates in BBB
AUTO LINE.
BBB AUTO
LINE
is an out-of-court program
administered by
the
Better Business Bureau system to
settle disputes between customers and automobile
manufacturers. This program
is
available free of charge
to customers who currently own or lease a GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite
800
Arlington, VA
22203
Telephone:
1-800-955-5100
To file a claim,
you
will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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