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Useful features
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telephone, switch it on and place the call.
The navigation system (if engaged) will
continue to run. The multifunction display
in the instrument cluster is available for
use, but spoken commands are not
available.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
X
Contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
X
Then return to your vehicle at the time
arranged with the Response Center and
pull the trunk lid handle for a minimum of
20 seconds until the indicator lamp in the
SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
i
The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Connecting Call will appear in the
multifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Response
Center specialist will attempt to establish
voice contact with the vehicle occupants.
If the trunk lid handle was pulled for more
than 20 seconds before door unlock
authorization was received by the
Response Center, you must wait
15 minutes before pulling the trunk lid
handle again.
Remote door lock
If you have forgotten to lock your vehicle and
are no longer near it, you can have it locked
remotely through the Response Center.
The vehicle can be remotely locked within
4 days after the ignition has been switched
off.
X
Contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
When you are inside your vehicle the next
time and switch on the ignition, the message
Tele Aid Doors locked by remote
control will appear on the multifunction
display.
i
The remote door lock feature is available
if the relevant telephone network is
available and data connection is possible.
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
X
Report the incident to the police.
The police will issue a numbered incident
report.
X
Pass this number on to the Response
Center along with your password.
The Response Center will then attempt to
covertly contact the vehicle’s Tele Aid
system. Once the vehicle is located, the
Response Center will contact the local law
enforcement and you. The vehicle’s
location will only be provided to law
enforcement.
i
If the anti-theft alarm stays on for more
than 30 seconds, a call to the Response
Center is initiated automatically by the Tele
Aid system provided Tele Aid service was
subscribed to and properly activated, and
Controls in detail
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