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Information button
1
Information button }
X
Press and hold Information button } for
longer than 2 seconds.
A call to the Customer Assistance Center
will be initiated. The indicator lamp in the
Information button } will flash while the
call is in progress. The message
Connecting Call will appear in the
multifunction display and the audio system
or the COMAND system is muted.
i
The audio system or COMAND system
display indicates that a Tele Aid call is in
progress. While the call is connected you
can change to the navigation menu by
pressing the NAV button on the COMAND
system. Spoken commands are not
available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i
If the indicator lamp in the Information
button } is flashing continuously and
there was no voice connection to the
Response Center established, then the Tele
Aid system could not initiate an Information
call (e.g. the relevant cellular phone
network is not available). The message
Call Failed appears in the multifunction
display for approximately 10 seconds.
X
Terminating calls: Press button t on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the audio system or the
COMAND system.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center
representative. All other calls can be
terminated by pressing button t on the
multifunction steering wheel or the
respective button for ending a telephone call
on the audio system or the COMAND system.
i
When a Tele Aid call has been initiated,
the audio system is muted. The optional
mobile phone (if installed) switches off. If
you must use this phone, we recommend
that you use it only with the vehicle at a
standstill in a safe location. Unplug the
Controls in detail