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243
Carefully leave the vehicle and move to a
safe location. The Response Center will
automatically contact local emergency
officials with the vehicle’s approximate
location if they receive an automatic SOS
signal and cannot make voice contact with
the vehicle occupants.
Roadside Assistance button
1
Roadside Assistance button b
X
Press and hold Roadside Assistance button
b for longer than 2 seconds.
A call to a Mercedes-Benz Roadside
Assistance dispatcher will be initiated. The
indicator lamp in the Roadside Assistance
button b will flash while the call is in
progress. The message Connecting
Call will appear in the multifunction
display and the audio system or the
COMAND system is muted.
When the connection is established, the
message Call Connected appears in the
multifunction display. The Tele Aid system will
transmit data generating the vehicle
identification number, model, color and
location (subject to availability of cellular and
GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants of
the vehicle will be established.
X
Describe the nature of the need for
assistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to tow
your vehicle to the nearest authorized
Mercedes-Benz Center. For services such as
labor and/or towing, charges may apply.
Refer to the Roadside Assistance manual for
more information.
The following is only available in the USA:
Sign and Drive services: Services such as a
jump start, a few gallons of fuel or the
replacement of a flat tire with the vehicle
spare tire are obtainable at no charge.
i
If the indicator lamp in the Roadside
Assistance button b is flashing
continuously and there was no voice
connection to the Response Center
established, then the Tele Aid system could
not initiate a Roadside Assistance call (e.g.
the relevant cellular phone network is not
available). The message Call Failed
appears in the multifunction display for
approximately 10 seconds.
X
Terminating calls: Press button t on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the audio system or the
COMAND system.
Controls in detail
Z