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527
Controls in detail
Useful features
Information button ¡
̈ Press and hold Information button
¡ (for longer than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message:
“Connecting Call” appears in the multi-
function display
ț “Information Call Activated” ap-
pears in the COMAND display
and the audio system is muted.
When the connection is established, the
message:
ț “Call Connected” appears in the multi-
function display
ț “Information Call Activated” appears in
the COMAND display
The Tele Aid system will transmit data gen-
erating the vehicle identification number,
model, color and location (subject to avail-
ability of cellular and GPS signals).
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp on the Information
button ¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button •).
See system self-check (
୴ page 523) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button ¡ is flashing continuously and no
voice connection to the Response Center was
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
mobile phone network is not available). The mes-
sage:
ț “Call Failed” appears in the multifunction
display for approximately 10 seconds
ț “Call could not be connected!” appears in
the COMAND display. Confirm the message
pressing n (
୴ page 86).
Information calls can be terminated using button
t on the multifunction steering wheel or
COMAND (
୴ page 137).
!
If the indicator lamps do not start flashing
after you press one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a fault or the service is not current-
ly activated, and may not initiate a call. Contact
an authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.