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Troubleshooting
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Troubleshooting
Error Message Cause Solution
Disconnected
(iPod, Bluetooth
audio player)
The iPod/Bluetooth audio player
is selected as a source although
no iPod/Bluetooth audio player is
connected.
Change the source to any source other than
iPod/Bluetooth. Connect an iPod/Bluetooth
audio player, and change the source to iPod/
Bluetooth again.
No Media file The connected USB device contains
no playable audio file. Media was
played that doesn’t have data
recorded that the unit can play.
See Playable Media and Files (P.158) and
try another USB device.
USB Device
Error!!
The connected USB device is rated
a current capacity higher than the
allowable limit.
Check the USB device. Some trouble may have
occurred to the connected USB device.
Change the source to any source other than
USB. Remove the USB device.
Authorization
Error
Connection to the iPod has failed.
•Remove the iPod and then reconnect it.
•The unit does not support the iPod.
See Connectable iPod/iPhone (P.160).
Update your
iPod
The iPod’s software is an older
version which the unit can not
support.
The unit may not support the connected iPod
model.
Confirm that the software for the iPod is the
latest version.
See Connectable iPod/iPhone (P.160).
Navigation
Error. Please
turn on power
again later.
The communication error has
occurred due to severely cold
temperature.
Turn on power again after warming your car
interior.
Network is
disconnected
Not connected to Wi-Fi. Connect to Wi-Fi.
Account Error Logged in using Guest or
Administrator account.
To link to the Route Collector site, log in using
Owner or User account and then use the
Storage application.
Your Dropbox
and Kenwood
accounts are
not linked.
Dropbox account information is not
registered to the logged in Owner
or User account.
Log in Route Collector site and register the
Dropbox account
Ñ
SiriusXM
Error Message Cause Solution
Check Tuner A SiriusXM tuner is not connected
to this navigation system.
Check the connection to the SiriusXM tuner.
Subscription
Updated - Press
Return To
Continue
The SiriusXM subscription has been
renewed.
Touch [ 6 ] to clear the error message.
Channel Not
Available
The currently selected channel is
unavailable.
—
Ch
Unsubscribed
The currently selected channel is
not subscribed to.
—
Check Antenna No antenna is connected to the
SiriusXM tuner.
Check that an antenna is connected to the
SiriusXM tuner.
No Signal No SiriusXM radio signal is received. —
Resetting the Navigation System
If the navigation system or the connected device fails to operate properly, reset the navigation
system.
1
Press the <Reset> button.
The unit returns to factory settings.
HOME 6
HOME
6
TEL
NOTE
•Disconnect the USB device before pressing the <Reset> button. Pressing the <Reset> button with the USB device
connected can damage the data stored in the USB device. For how to disconnect the USB device, see How to
Play Media (P.20).
•When the navigation system is turned on after resetting, the Initial SETUP screen appears. See Initial setup
(P.16).