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Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty
repairs, and public transportation is
used instead of the dealer’s shuttle
service, the expense must be
supported by original receipts and
can only be up to the maximum
amount allowed by GM for shuttle
service. In addition, for U.S.
customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be supported
by original receipts. See your dealer
for information regarding the
allowance amounts for
reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for a warranty repair. If you obtain a
rental vehicle on your own, please
see your dealer for the maximum
number of days allowed and the
allowance per rental day. Rental
reimbursement must be supported
by original receipts. This requires
that you sign and complete a rental
agreement and meet state, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact
your dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
dealer personnel.
General Motors reserves the right to
unilaterally modify, change, or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
7-10 Customer Assistance Information