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HUMMER Technician
Roadside Service (U.S. only)
HUMMER’s exceptional Roadside
Service is more than an auto club or
towing service. It provides every
HUMMER owner in the United
States with the advantage of
contacting a HUMMER advisor and,
where available, a HUMMER
trained dealer technician who can
provide on-site service.
A dealer technician will travel to your
location within a 30 mile radius of a
participating HUMMER dealership.
If beyond this radius, we will arrange
to have your vehicle towed to the
nearest HUMMER dealership. Each
technician travels with a specially
equipped service vehicle complete
with the necessary HUMMER parts
and tools required to handle most
roadside repairs.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
• Legal fines.
• Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
• Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
•
Fuel delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
• Lock-Out Service: Vehicle
registration is required.
• Trip Routing Service: Limit of
six requests per year.
• Trip Interruption Benefits and
Assistance: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Assistance advisor will help you
make arrangements and explain
how to receive payment.
• Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give you
permission to get local emergency
road service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Assistance. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
7-8 Customer Assistance Information