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‘To
file
a
claim,
you
will be asked to provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of your
complaint. Eligibility
is
limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before
you
resort
to AUTO LINE, but you may contact
the
BBB at any time. The BBB will
attempt to resolve the complaint serving as an intermediary between
you
and Chevrolet. If this mediation
is
unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision which
you
may accept or reject. If
you
accept the decision,
GM
will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about
forty
days from the time
you file a claim until a decision is made.
Some state laws may require you
to
use this program before filing a claim
with
a
state-run arbitration program or in the courts. For further
information, contact
the
BBB at 1-800-955-5
100
or
the
Chevrolet
Custo.
:r
Assistance Center at 1-800-222-1020.
REPORTING SAFETY DEFECTS
TO
THE
UNITED
STATES
GOVERNMENT
If
you
believe that your vehicle has a defect which could cause
a
crash or
could cause injury or death,
you
should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in
addition to notifying
General Motors.
If NHTSA receives similar complaints,
it
may open an investigation, and if
it
finds that a safety defect exists
in
a group
of
vehicles,
it
may order a recall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between
you,
your dealer, or General Motors.
To contact NHTSA,
you
may either call
the
Auto Safety Hotline toll-free at
1-800424-9393 (or 366-0123 in the Washington,
D.C.
area) or write to:
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C.
20590
You
can also obtain other information about motor vehicle safety from
the
Hotline.
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