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Customer
Assistance
Information
Section
Here you
will
find out how
to
contact Chevrolet
if
you need assistance. This
section also tells you how to obtain service publications and how to report
any safety defects.
This section includes information on: The Customer Satisfaction Procedure,
Customer Assistance for Hearing or Speech Impaired,
BBB
Auto Line
-
Alternative Dispute Resolution Program, Reporting Safety Defects,
Roadside Assistance, and Service Publications.
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions of all concerned,
misunderstandings can occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP
ONE
-
Discuss your concern with a member
of
dealership
management. Normally, concerns can be quickly resolved at that level. If
the matter has already been reviewed
with
the Sales, Service, or Parts
Manager, contact the owner
of
the dealership or the General Manager.
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